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iShapps · Agency owners and super admins

Your plan and what you pay

Choose and sign your iShapps plan in the app, see what this month costs so far, and understand who counts as a billable user.

  • HR / admin presses a button
  • iShapps does it automatically
  1. Choose a plan
    Settings → Plan & billing
    Check your details
  2. Order form
    Your details and the plan's terms
    Type your name to sign
  3. Signed
    By your super admin
    Copy emailed, plan applies
  4. Billed monthly
    In arrears, AWST months
Prepared for you
Arranged a plan with iShapps (such as Enterprise)? We prepare the order form and email your super admin, who signs it the same way.

Who's a billable user

Each month

  • Every active sub-admin.
  • Every worker who starts at least one shift scheduled in the month, counted once, however many shifts they work.
  • Free: your super admin, organisation and facility logins, and workers who didn't start a shift.
  • You pay for at least your plan's minimum. Months are calendar months in Perth time (AWST).

Plan limits

Organisations and SMS

  • Your plan sets how many active organisations you can have. At the limit, make one inactive or choose a bigger plan.
  • SMS is an add-on on every plan, charged per message part.
Super admin

Chooses and signs the plan · sees the month so far · downloads order forms

iShapps

Counts billable users and SMS · freezes each month on the 1st · emails the signed order form

How to

Choose or change your plan

SettingsPlan & billing

  1. 1Your super admin chooses a plan under Plans. Other admins can see the page but not change the plan.
  2. 2Check your organisation's details (legal name, ABN, address, contacts). They go on the order form.
  3. 3Review the whole order form, type your name and position, confirm you're authorised, and press Sign order form.
  4. 4The plan applies straight away. The signed PDF is emailed to you and your billing contact, and stays under Order forms.

See this month so far

SettingsPlan & billing

  1. 1This month so far shows your active sub-admins, the workers who have started a shift, your billable users (at least your plan's minimum), SMS and the total so far, excluding GST.
  2. 2Press Who's counted to see the names.
  3. 3Finished months are listed under Past months.

If something goes wrong

I can't choose a plan

Only your super admin can. If the buttons are greyed out for them too, contact iShapps support.

"Your plan allows N active organisations"

You're at your plan's organisation limit. Make an organisation you no longer use inactive, or choose a bigger plan under Settings → Plan & billing.

Last checked against iShapps on 2026-11-10.